Refund policy

Effective Date: 2026-02-20

1. Overview

Backyard Living Depot is a brand owned and operated by DG70X LLC. This Return and Refund Policy explains when and how returns, replacements, exchanges, cancellations, and refunds are handled for purchases made through backyardlivingdepot.com.

Backyard Living Depot operates as an online marketplace for outdoor living products. Products are sourced from third-party brands, supplier partners, warehouse partners, and fulfillment partners. Orders are fulfilled by our third-party supplier and fulfillment partners from U.S.-based warehouses and shipped directly to the delivery address provided at checkout.

Customer service, return authorization, replacement coordination, and refund support are handled by Backyard Living Depot at the contact information listed below.

Summary

  • Region: United States
  • Return window: 30 days from delivery date
  • Damage/defect reporting: must be reported within 48 hours of delivery
  • Return eligibility: defective, damaged, or incorrect items; and new, unused items for non-defective returns if all conditions are met
  • Return shipping: customer pays return shipping for approved non-defective returns; we cover return shipping for approved defective, damaged, or incorrect items when applicable
  • Restocking fee: 25% of the product price for approved non-defective returns
  • Shipping fees on original orders: free shipping on orders over $100; orders $100 or less have a $60 shipping fee

2. Contact Information

To start a return, report damage, request a cancellation, or ask a question about your order, contact our customer service team:

Hours: Monday to Friday, 9:00 AM to 5:00 PM CST

3. Shipping Fee Information

Shipping fees are shown at checkout before you pay. Our current shipping fee policy is:

  • Orders over $100: Free shipping
  • Orders $100 or less: $60 shipping fee

If a return is approved, original shipping fees are not refundable unless required by law or the return is due to a confirmed error on our side, such as an incorrect item being shipped.

4. Eligibility for Returns

Returns may be accepted under the following conditions:

  • The item arrived damaged, defective, or incorrect
  • The customer requests a return of a new and unused item within the policy window for a non-defective return
  • Damage, defect, or incorrect-item issues are reported within 48 hours of delivery
  • The item is shipped back within 30 days of delivery and within any timeframe stated in the return authorization instructions
  • The item is unused, not installed, not assembled, not modified, and includes all original packaging, parts, hardware, manuals, accessories, and documentation

Items that have been used, installed, modified, assembled, damaged after delivery, or returned without original packaging or required components are not eligible for return unless the item is confirmed defective on arrival and the issue was reported within the required timeframe.

5. Reporting Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include:

  • Your order number
  • Photos clearly showing the issue
  • Photos of the packaging, shipping label, and any visible shipping damage, if applicable
  • A brief description of the problem

We will review the information and, if approved, provide next steps. For approved damage, defect, or incorrect-item claims, we will provide return instructions and, when applicable, a prepaid return label or arrange carrier pickup.

6. Return Authorization Process

All returns require approval before items are sent back. Do not send items back without written confirmation from our support team.

  • If approved, we will issue return instructions and a return authorization reference.
  • All approved returns must be shipped to the U.S. return address provided in your Return Authorization instructions.
  • The return address may vary depending on the product, supplier, warehouse, or fulfillment partner.
  • Items must be packaged securely to prevent damage in transit.
  • Returns sent without authorization may be refused, delayed, or returned to the sender.

7. Return Shipping and Fees

Non-defective returns: If you are returning an item that is not defective, damaged, or incorrect, you are responsible for return shipping costs.

Defective, damaged, or incorrect items: If your return is approved due to a confirmed defect, damage on arrival, or an incorrect item shipped, we will provide return instructions and cover return shipping via a prepaid label or arranged pickup when applicable.

Restocking Fee for non-defective returns: Approved non-defective returns are subject to a 25% restocking fee based on the product price. This amount will be deducted from your refund total.

If you send an item back using a shipping method, carrier, warehouse address, or return process that was not approved by us, we may not reimburse return shipping costs and the return may be delayed, refused, or returned to the sender.

8. Refunds and Replacements

  • After the returned item is received and inspected, we will confirm whether a refund, replacement, or other resolution applies.
  • If approved, refunds are issued to the original payment method within 7 business days after inspection approval.
  • Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
  • Replacements, when offered and accepted, are shipped after the return is received and approved or after we confirm the issue, depending on the case.
  • Refunds may be reduced by applicable restocking fees, non-refundable original shipping fees, return shipping costs, or deductions for missing parts, missing packaging, or damage caused after delivery.

9. Exchanges

Exchanges may be available for eligible items. Exchange requests must meet the same conditions as returns. If an exchange is approved, replacement items are shipped according to the instructions provided by our support team.

10. Non-Returnable Items

We cannot accept returns for:

  • Items reported after the required reporting window for damage, defect, or incorrect-item claims
  • Items damaged due to misuse, neglect, improper installation, improper assembly, improper storage, or normal wear and tear
  • Items that have been installed, assembled, used, modified, altered, or damaged after delivery
  • Items missing original packaging, parts, hardware, manuals, accessories, or documentation
  • Personalized, custom-made, special-order, or made-to-order products, unless damaged or defective on arrival and reported within 48 hours of delivery
  • Clearance, final-sale, or closeout items if marked as non-returnable on the product page before purchase
  • Items returned without written return authorization from our support team
  • Items shipped to an address other than the return address provided in the approved Return Authorization instructions

11. Cancellations

  • Orders may be canceled before shipment for a full refund.
  • Because orders may be processed through third-party supplier, warehouse, and logistics partners, cancellation requests are not guaranteed until confirmed by our support team.
  • Once an order has shipped, cancellation is not possible. You must follow the return process outlined above.

12. Legal Rights

This policy does not affect your rights under applicable U.S. consumer protection laws.

13. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting on our website.

By purchasing from DG70X LLC through Backyard Living Depot, you agree to this Return and Refund Policy.

DG70X LLC
Backyard Living Depot
support@backyardlivingdepot.com
1-409-302-4688
3120 Southwest Fwy Ste 101, PMB 370364, Houston, TX 77098, United States