Shipping policy

Effective Date: 2026-02-20

1. Introduction

Backyard Living Depot is a brand owned and operated by DG70X LLC. Backyard Living Depot operates as an online marketplace for outdoor living products. Orders are fulfilled through a network of third-party supplier, warehouse, fulfillment, and logistics partners. Products are shipped directly from our fulfillment partners to the delivery address provided at checkout.

  • Service name: Standard Shipping
  • Destination: Continental United States only
  • Order cutoff time: 2:00 PM CST, Monday through Friday, excluding holidays
  • Handling time: 1 to 2 business days
  • Transit time: 2 to 7 business days after shipment
  • Estimated total delivery time: 3 to 9 business days, including handling and transit
  • Coverage: All products unless a product page says otherwise
  • Shipping cost: Free shipping on orders over $100; orders $100 or less have a $60 shipping fee

2. Shipping Destinations

Continental United States

  • We currently ship only to addresses within the continental United States.
  • We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or international addresses.
  • We do not ship to P.O. boxes that cannot accept carrier, parcel, or freight delivery.

Future expansion

We may add more regions in the future. If we do, this page will be updated.

3. Shipping Costs

  • Orders over $100: Free Standard Shipping within the continental United States
  • Orders $100 or less: $60 Standard Shipping fee within the continental United States

All shipping costs are displayed at checkout before you complete your purchase. There are no hidden shipping fees from us. Local taxes may apply where required by law.

4. Order Cutoff, Handling, and Delivery Time

Orders placed before 2:00 PM CST on a business day are generally submitted for processing the same business day. Orders placed after 2:00 PM CST, or on weekends or holidays, are generally submitted for processing on the next business day.

Handling time is typically 1 to 2 business days. This is the time needed to review, process, and prepare the order for shipment through our supplier, warehouse, fulfillment, or logistics partners.

Transit time is typically 2 to 7 business days after the order ships, depending on the product, carrier, warehouse location, destination, and delivery requirements.

Estimated total delivery time is typically 3 to 9 business days from the time your order is accepted for processing. This estimate includes both handling time and carrier transit time. Business days are Monday through Friday, excluding holidays.

If an item requires additional processing time, freight scheduling, supplier confirmation, or special delivery coordination, the product page or our support team may provide a different estimate. Any product-specific timing shown on the product page will override the general timing above.

5. Shipping Methods and Carriers

Orders ship via trusted carriers based on destination, package size, product type, and fulfillment partner. We may use USPS, UPS, FedEx, freight carriers, or similar services.

Shipment tracking

Tracking is provided whenever available. You will receive a tracking link by email when your order ships. For some freight deliveries, tracking updates may be limited until the carrier schedules delivery.

Insurance and damage protection

Shipments may be insured against loss or damage depending on the carrier, service level, and product type. If your order arrives damaged or is lost in transit, contact us within the timeframes below and we will help start the appropriate carrier claim or resolution process.

6. Order Tracking

After your order ships, you will receive an email with the tracking number, when available, and a link to follow delivery updates.

7. Delivery Issues

Delayed or lost packages

If your delivery exceeds the estimated 3 to 9 business day window, contact us at support@backyardlivingdepot.com or call 1-409-302-4688.

Marked delivered but not received

  • Confirm your shipping address on the order confirmation email.
  • Check with neighbors, building management, or your local carrier office.
  • Contact us so we can assist with a trace or claim when applicable.

Damaged packages

We will review the information and arrange a replacement, refund, or other resolution as appropriate.

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the missing item details. We will investigate and, if confirmed, send the missing item or issue a refund as appropriate.

9. Returns and Refunds

Returns and refunds are handled according to our Return and Refund Policy. Please review it for eligibility requirements, timeframes, and instructions.

  • Return shipping: Customer pays return shipping unless the item is confirmed defective, damaged on arrival, or incorrect.
  • Refund timing: Refunds are issued to the original payment method within 7 business days after return inspection approval. Banks may take additional time to post the refund.

10. Address Accuracy

Please enter your shipping address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package is returned due to an address issue, we will contact you to arrange reshipment. Reshipment fees may apply.

11. Contact

  • Company: DG70X LLC
  • Store: Backyard Living Depot
  • Email: support@backyardlivingdepot.com
  • Phone: 1-409-302-4688
  • Address: 3120 Southwest Fwy Ste 101, PMB 370364, Houston, TX 77098, United States
  • Service hours: Monday to Friday, 9:00 AM to 5:00 PM CST

12. Changes to This Policy

We may update this Shipping Policy from time to time. Changes take effect when posted on this page.

Thank you for shopping with Backyard Living Depot.